Refund policy

Refund & Returns Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return under our 30-day returns policy, the item should be in the same condition in which you received it, unused where applicable, with any original tags, accessories and packaging included. You may also be asked to provide your order number or other proof of purchase.

To request a return, please contact us before sending your item back.

Once your return request has been accepted, we will provide you with return instructions and the applicable UK return address.

Unless the item is faulty, damaged, incorrect, or we are otherwise legally responsible for the return costs, customers are responsible for arranging and paying for return postage.

Please do not send items back without contacting us first, as unauthorised returns may not be processed correctly.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is faulty, damaged, not as described, or you receive the wrong product, contact us as soon as possible with your order details and, where appropriate, photographs or other information showing the issue.

We will review the problem and provide an appropriate solution in accordance with your legal rights.

Change-of-Mind Returns

For eligible items, you may request a return within 30 days of receiving your order.

For change-of-mind returns, customers are normally responsible for the cost of returning the item to us.

Items should be returned securely packaged and in a condition suitable for inspection.

Beauty, Cosmetics and Hygiene Products

For health and hygiene reasons, certain sealed beauty, cosmetic or personal-care products cannot be returned after the seal has been broken or the product has been opened or used, unless the product is faulty, damaged or incorrectly supplied.

Unopened and eligible products may still be returned in accordance with this policy.

Other Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

• personalised or custom-made products;
• perishable goods;
• gift cards;
• sealed health or hygiene products once opened, where the applicable legal exception applies.

Please contact us if you are unsure whether a particular product can be returned.

Exchanges

If you would like a different product, the simplest process is usually to return the eligible item and place a new order once the return has been approved.

If an item is faulty or incorrect, please contact us first so we can advise you on the appropriate resolution.

European Union Customers

Where applicable, customers in the European Union may have a statutory right to cancel eligible distance purchases within 14 days of receiving their order.

Any applicable statutory rights are in addition to the voluntary returns policy described above.

Refunds

Once we receive your return, we will inspect it and notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Your bank or card provider may take additional time to display the refund after we have processed it.

Return Shipping

For ordinary change-of-mind returns, the customer is responsible for return postage unless we state otherwise.

Contact Us

For any questions regarding returns, contact us here.